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Call Centre Systems

We offer a range of bespoke software solutions, suitable for many business models. Unlike most off-the-shelf software such as Sage or Salesforce, our software can be customised to do exactly what you need. We will even brand it up with your company colours and logo so it looks like your own system!

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Responsive

Our systems are designed to work on tablets, smart phones or computers. Switch seamlessly between touch screen or keyboard and mouse interfaces

Secure

All your data is kept on a secure remote server and can only be accessed with an authorised encrypted connection

Flexible

Should your requirements change down the line we can assist with additional developments

testimonials

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Kirsty Prince

Quality Manager - Amber Captial Ltd

Quality Tracker helps us stay on top of staff performance so we can ensure we are meeting compliance and client expectations. It's really simple to use and the reporting features are very useful in helping to identify weak areas so we can be more proactive in resolving any issues

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Ben Snape

Call Centre Director - Eighth Wonder Ltd

The Contact CRM boosted the productivity across the call centre by over 100%. The automated emails and SMS messaging saves us hours of manual input. I also like the way I can look at the call centre activity on my phone when i'm out the office

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Adam Worral

Call Centre Manager - Smooth Accident Management Ltd

The reporting suit shows me exactly what I need to see. I love that it can be customised so easily as we add new campaigns. The system is very intuitive so new starters require little training

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Shahzad Hussain

New Business Consultant - Beacon Medical Services Ltd

We use a bespoke version of the Contact CRM which integrates perfectly into our existing network. Working with the NHS requires additional security measures which CCS were very helpful in working around

our clients

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